Shipping & Returns
Package shipping
Free shipping: If the amount of your order exceeds €50, you can benefit from free shipping costs for home delivery.
As a general rule, packages are sent within 24/48 hours of receiving payment. The package arrives sealed at the receiving location.
Exchanges or Returns
In case of exchange or return, if the process is carried out before the shipment has been made, the operation will be carried out immediately. If, on the other hand, the order has already been sent, the request must be made through the email info@zurecosmetics.es
We inform you that the return process has a transportation cost borne by the buyer and the product must be in perfect condition and unused regardless of whether the shipping costs have been paid or you have benefited from free shipping. If you agree, we will process your collection for later return.
Once the package has arrived at the facilities and it has been verified that it is in perfect condition, the return is made using the same payment method.
Also, if you wish, you can go to one of our stores and return the product without any additional cost as long as it is in perfect condition and unused.
The refund of the amount will be processed using the payment method selected in your order. Remind you that said return will not be made in the store because we are different platforms and we only use the same as a means of transportation to speed up the process.